Shipping FAQs

About the Shipping Tab and FAQs

The Shipping Tab and FAQs are designed to help you confidently manage and track your labor law poster shipments in the Postings dashboard.

This resource will help you:

Understand how to access and use the Shipping Tab
Know what to expect at each step of the shipping process
Find answers to common questions about timing, tracking, and delivery
Learn best practices to ensure compliance across all locations
Get support during high-shipment periods, such as annual updates or large-scale rollouts

Whether you’re new to the Postings Dashboard, stepping into a new role, or just need a quick refresher, this page offers clear, practical guidance to ensure every poster shipment is accurate, on time, and compliant.

Shipping Basics

Where do I access the Shipping details?

You can find the information under the Shipments tab in the top navigation bar of your GovDocs Postings Dashboard.

Click Shipments to view all your labor law poster shipments in one place.

What information can I see in the Shipping Tab?

The Shipping tab provides a complete view of all your labor law poster shipments. From this page, you can:

View location and address details for each shipment.
See order information, including order numbers, update references, and shipment details.
Check shipment info, such as the number of items, carrier, and ship date.
Review order return status.
Verify compliance through Poster Check™ indicators.
Use filters and search tools to quickly find or export shipment data.

Understanding the Update Program Shipment Process

What does it mean to be on the Update Program?	New and updated posters are automatically shipped to in service addresses each month to required locations.
When do posters ship?	As part of the Update Program, mandatory updated posters automatically ship to in service addresses by the 10th business day of each month.
How long does it take to get a new or updated poster?	Shipping depends on the chosen carrier and address provided. Below is a rough estimate for Standard Update Program shipment timeframes: USPS Marketing Mail: by the end of the month USPS Ground Advantage: 3-5 days UPS/FedEx: 2-5 days
What triggers a shipment on the Update Program?	Shipments are automatically triggered when a labor law posting update requires a new or revised poster to be sent to one or more of your locations. Common shipment triggers include: Federal, state, or local labor law changes that affect your covered locations New locations added to your GovDocs account Replacement requests for missing or damaged posters Each shipment ensures your locations remain compliant with the most current labor law posting requirements.
What carriers are used?	Your shipment method starts with the most cost effective service with the option to increase by choice. USPS Marketing Mail: No real-time tracking, no delivery confirmation, no return service USPS Ground Advantage: Daily tracking & delivery confirmation, return service UPS - GovDocs Carrier: Best Service Real-time tracking, delivery confirmation, doesn't require mail receptacle, return service UPS/FedEx - Customer Carrier: We can use a Customer Account number Orders outside of the Update Service have their own shipping method choices**
How can I track a shipment?	You can track your shipment directly from the Shipments tab in the Postings Dashboard. Each shipment includes a tracking link under the Shipment Info column. Simply click the link to view the carrier (such as USPS). Tip: If you manage multiple locations, use the search bar or Filter by Locale option to quickly find the shipment you want to track.
When will my locations get their posters?	Posters automatically ship to in-service addresses by the 10th business day of each month. Allow until the end of the month for your locations to receive their posters. ℹ️ Make it a best practice to update your addresses in your Postings Dashboard the first week of the prior month to remain compliant for poster updates coming in the following month.

Please note: There are not always new postings mailed on January 1st. Some state, county, and city postings do not update frequently and may not require updates for extended periods of time. When the new year begins, that means you do not need to replace all your posters. The GovDocs Update Program will automatically send mandatory updated posters as part of your program to required locations. MAKE A QUESTION

Poster Shipping Outside of the Update Program

Can I order a poster outside of the Standard Update Program?

Yes, you can always place orders outside of your automatic poster updates. The default shipping method is UPS, but you can request other carriers such as USPS or the use of your own carrier account.

Managing Locations & Shipments

How can I confirm which locations are receiving a shipment?	You can confirm which locations are scheduled to receive shipments by visiting your Postings Dashboard: Go to the Updates tab to see monthly overviews of states that have received updates. This gives you a complete picture of what’s being sent and where across your locations. Go to the Shipments tab for detailed visibility into each shipment. This view shows the specific locations included in the shipment, along with tracking details and delivery status. If you don’t see a shipment listed or need help confirming a location, contact our customerservice@govdocs.com
Can I edit a shipping address?	Yes you can. Use the pencil icon located on the Location tab below the Location Name.
What happens if a location is missing in my Postings Dashboard?	To add a new location [or remove an inactive location] reach out to your Customer Success Manager or email customerservice@govdocs.com
What should I do if a location didn't receive an updated poster?	Any shipments can be reordered, we just recommend waiting until the end of the month to ensure it is not going to be delivered.
What if my address is undeliverable?	If you had a returned poster to GovDocs, you will be alerted and need to let your Customer success Manager know to turn the service back on for that location. If your address is not up to USPS standards and there is a recommended USPS correction, you will have a notification on the Locations tab, plus an alert bar across the top flagging that location. You will see the recommended address by USPS to verify a deliverable address.
Can you ship posters to a P.O. box?	Yes! As long as the shipping method is USPS, but FedEx and UPS do not deliver to P.O. boxes.

Quickly Stay Compliant in These Cases!

I didn't receive my posters, what should I do?	We just recommend waiting until the end of the month to ensure it is not going to be delivered. Then contact CustomerService@govdocs.com and place a reshipment order.
Posters arrived damaged, how can I get replacements?	Contact customerservice@govdocs.com
A location closed, how do I stop future shipments?	Reach out to customerservice@govdocs.com
There is an error in my Tracking or I can't find the tracking, where is it?	The USPS Marketing Mail used for the GovDocs Update Program doesn’t include tracking. To get tracking information, please contact your Customer Success Manager about upgrading your shipping to a carrier that provides tracking.

Ready to keep going? Explore more related articles below, head back to the Knowledge Center, or jump straight to your Dashboard to continue your work.