Address Validation Error Guide

Jump to:

Address Not Found  |  PO Box Invalid  |  PO Box Missing  |  Primary Number Invalid  |  Primary Number Missing  |  Suite Number Invalid  |  Suite Number Missing  |  Suite Number Missing or Invalid  |  Undeliverable Address  |  Unknown Street Name

Error Message: Address Not Found

Steps to Investigate & Resolve Address Not Found

1. Open the location and select Edit Address
2. Review all address fields carefully, check the street number, street name, street direction, city, state, and zip code for typos or missing information
3. If the street is known by alternate names, try a different variation to see if USPS recognizes it
4. Confirm all required components are present: primary number, street name, and any applicable suite or unit number
5. If the location is newly built or on a recently renamed road, the USPS database may not yet reflect it. You may select Mark User Reviewed to acknowledge the address and check back at a later date

Error Message: PO Box Invalid

Steps to Investigate & Resolve PO Box Invalid

1. Open the location and select Edit Address
2. Confirm the PO Box number is correct, verify with your facilities team or directly with the location
3. Confirm the zip code is accurate for that specific PO Box
4. If needed, contact the local post office to verify the correct PO Box and zip code combination
5. Update as needed and save

Error Message: PO Box Missing

Steps to Investigate & Resolve PO Box Missing

1. Open the location and select Edit Address
2. Confirm the correct PO Box number for this location with your internal facilities or operations team, or directly with the location
3. Add the PO Box number to Address Line 1 and verify the zip+4 is accurate
4. Save the updated address

Error Message: Primary Number Invalid

Steps to Investigate & Resolve Primary Number Invalid

1. Open the location and select Edit Address
2. Check the building or street number in Address Line 1 carefully for typos or transpositions
3. Confirm the number against an official source — a lease, invoice, or the address physically posted at the location
4. Update if needed and save

Error Message: Primary Number Missing

Steps to Investigate & Resolve Primary Number Missing

1. Open the location and select Edit Address
2. Review Address Line 1 and confirm a building or street number is included at the start
3. If you are unsure of the correct number, check a recent invoice, lease document, or confirm directly with the location
4. Add the correct primary number and save

Error Message: Suite Number Invalid

Steps to Investigate & Resolve Suite Number Invalid

1. Open the location and select Edit Address
2. Confirm that you have the correct suite number for the location and that the suite number is in the same format as other tenants in that location
3. Double-check that you have the correct prefix and number as posted at the location. For example, a building may require "Ste 100" instead of "Unit 100"
4. Confirm the suite number matches what is physically posted at the location or listed on an official document such as a lease
5. If the suite number is confirmed correct and the USPS tool still does not recognize it, the database may not yet be updated for that location. In this case, you may select Mark User Reviewed to acknowledge the address and move forward

Error Message: Suite Number Missing

Steps to Investigate & Resolve Suite Number Missing

1. Open the location and select Edit Address
2. Confirm the suite, unit, or floor number with your facilities team, the location manager, or an official document such as a lease
3. Add the suite number to Address 1 or Address Line 2 and save
4. If no suite number applies and USPS confirms the address is valid as entered, you may select Mark User Reviewed to acknowledge the address and move forward

Error Message: Suite Number Missing or Invalid

Steps to Investigate & Resolve Suite Number Missing

Review the guidance for both Suite Number Missing and Suite Number Invalid above, and determine which scenario applies to your location.

Error Message: Undeliverable Address

Steps to Investigate & Resolve Undeliverable Address

1. Confirm with the location or your facilities team how mail and packages are currently received at this site
2. If an alternate deliverable address exists for this location, such as a PO Box or a different suite, update the address in GovDocs accordingly
3. If the address is confirmed and no alternate delivery address exists, you may select Mark User Reviewed to acknowledge the address and flag this location internally for follow-up on the best delivery arrangement

Error Message: Unknown Street Name

Steps to Investigate & Resolve Unknown Street Name

1. Open the location and select Edit Address
2. Double-check that the street suffix (e.g. Av, Rd, St) and the street ordinal direction (e.g. N, S, E, W) are correct, an incorrect suffix or direction can result in an ambiguous address that cannot be validated and may trigger this error
3. Check the street name in Address Line 1 carefully for typos or abbreviation mismatches (for example, Blvd vs. Boulevard, St vs. Street, or Hwy vs. Highway)
4. If the road is known by multiple names, such as a highway designation, local name, or former name, try alternate versions to find what USPS recognizes
5. If the road is newly constructed and not yet in the USPS database, you may select Mark User Reviewed to acknowledge the address and check back at a later date when the database may be updated

Still seeing an Error After Making Changes?

If you have reviewed and updated an address but the error persists after saving, try logging out and back in to refresh the status.If the problem persists, review the resources below and then follow up with your Customer Success Manager at GovDocs for further assistance.